A Canadian has been taken into custody as part of an investigation into the 2014 cyberattack…
MPs dig on banking sales practice allegations
Parliament listened on Wednesday to allegations that employees at Canada’s big banks face exceeding pressure to hit unreachable sales goals, coax clients into raising their credit-card limits and offer mortgages beyond what customers can reasonably afford. A...
Document forgery is more common than you’d think in the financial industry: former CIBC employee
Employees in Canada’s financial industry are speaking out about falsifying documents, saying that acts like forging and photocopying customer signatures are more common than most people would think. “It was easily 85 per cent of the back sales team doing...
Canadian banks pressure employees to dupe customers
Employees from Canada’s top five banks, RBC, BMO, CIBC, TD and Scotiabank, are speaking out about the pressure to upsell customers and reach unrealistic sales targets. “Management is down your throat all the time,” a Scotiabank financial adviser told...