Montreal (July 23, 2019) – Hydro-Québec customers have been increasingly targeted with phishing attempts. Fraudsters are using phone calls, emails, and text messages pretending that there is a
Hydro-Québec has informed consumers that it does not ask them to provide private information via text message or email. Second, the power company generally does not accept payments by credit card. Therefore, Hydro-Québec recommends being vigilant if clients are asked to provide personal or financial information.
The Québec-based company says to stay alert at all times and watch out for spelling mistakes, awkward phrasing and if the sender insists on the urgent nature of the situation. Furthermore, a scam can be recognized when a link directs the person to a website where the client is supposed to fill in information like passwords, date of birth, social insurance number, or credit card information.
Utility extortion scams are the most commonly reported type of fraud according to the CAFC. But, it is possible to stay safe by performing due diligence. Customers of Hydro-Québec are advised not to click on links in suspicious messages and in case of doubt, to call the customer service line or log in to their personal account through the official website and try to verify the scenario depicted. If the message cannot be confirmed, the targeted person is urged to report it to the Canadian Anti-Fraud Centre (CAFC).
People who think they have been defrauded are advised to call the police, change their Hydro-Québec password for their customer account and get in touch with their bank if money was sent.
For more information see: http://www.hydroquebec.com/fraud-prevention.html