A number of Air Canada customers have had their tickets cancelled without warning – the latest is a Vancouver woman who only learned her ticket had been refunded when she checked her credit card statement.
An air passenger rights advocate says the issue appears to stem from changes to Air Canada’s fraud detection system, which is falsely flagging valid credit cards.
Air Canada spokesperson Angela Mah confirmed the airline’s online security system has been undergoing changes.
“We’re optimizing our anomaly detection and prevention tools and security systems constantly, as credit card fraud costs everyone,” Mah said.
“We sincerely regret inconveniences which may affect our customers…we will be happy to looking into any customer situations which do not appear to follow our process of notification.”
Read more at CBC News
