Employees from Canada’s top five banks, RBC, BMO, CIBC, TD and Scotiabank, are speaking out about the pressure to upsell customers and reach unrealistic sales targets.
“Management is down your throat all the time,” a Scotiabank financial adviser told CBC News, “They want you to hit your numbers and it doesn’t matter how.”
The public backlash is fuelling multiple calls for a parliamentary inquiry, even as the banks claim they’re acting in customers’ best interests.
Read more at CBC News
