October 18, 2019 – Canada Post informed on October 16 that it is resetting the passwords of all online customer accounts after unauthorized accesses to online accounts have been reported to the postal service. According to the national postal operator, their network has not been hacked or targeted by a cyberattack. Nevertheless, Canada Post said they are currently investigating if information has been compromised. The actions taken are caused by reported unauthorized access to customer accounts in 2017. Customers whose information might have been compromised will be contacted directly.

Canada Post is resetting the passwords of all online customers due to reports of unauthorized access to various online accounts. The postal operator informed its customers in a statement on October 16. Canada Post online customers whose information might have been compromised will be contacted directly.

‘There has not been a cyberattack or hack of the Canada Post network but we are investigating a report that some customer information may have been compromised in 2017,’ Canada Post stated. The parcel service refers to an external privacy breach in which login credentials were stolen. However, Canada Post stressed that the incident was unrelated to it. The fraudulently obtained login credentials were from other platforms. But, in these cases, they were also used to access individual Canada Post accounts. The company explains that this is only possible if people reuse usernames and passwords for several websites to avoid having to remember different passwords.

‘While this is not a breach of the Canada Post system, we understand our obligation to our customers and all Canadians to keep their information safe. We are reviewing our policies and procedures to determine what can be done to strengthen the security of our online platforms,’ ensures Canada Post in its statement.

Canada Post online accounts offer to arrange redirection of mail, vacation holds, view individual purchase history and activities, among others.