July 14, 2021 – The Better Business Bureau (BBB) is alerting the public to a con where scammers are again impersonating Amazon.com, this time through a text scam that claims you’ve won a raffle for a fitness watch, ear buds, or other tech gadget.
How it works:
A congratulatory text message comes to your phone saying that you have won Airpods, an Apple Watch or some other enticing prize from Amazon, a BBB Accredited Business. Several reports to BBB Scam Tracker mention text messages coming from the numbers (714)883-6385 and (714)507-5880, but there are many other numbers being used. The text message also includes instructions to click a suspicious link to arrange delivery of the item.
Don’t click! The text message is not from Amazon and it is the latest in a long list of impersonation scams that have been happening since the start of the pandemic, often using Amazon’s brand. The bogus raffle and suspicious link are part of a con used to trick people into visiting a phishing website, where they unwittingly share account credentials as well as personal and financial information with fraudsters.
According to Amazon, any customer who receives a questionable email, text or call from a person impersonating Amazon or an Amazon employee should report them to Amazon customer service. Amazon investigates these complaints and will take action, if warranted. You can submit suspicious information to firstname.lastname@example.org. Amazon also offers a page to help identify if an email, text or phone call is really from Amazon.
In 2020, BBB received 771 reports of scams impersonating Amazon; it was the second most-impostored brand (after the Social Security Administration) based on consumer reports to BBB Scam Tracker. However, scammers are also sending similar texts impersonating other popular brands like Netflix, where they ask for your password, username or a payment method. Regardless of who they pretend to be, consumers should not reply or click on the link.