Victims of this tech support scam usually have a warning pop up on their browser telling them their computer is at risk. The Absolute Softech worker then offers tech support service for one year for $149 or for three years for $249. Meanwhile, the tests they run are fake.
Elder abuse and fraud reported online
The scammers at Absolute Softech have been accused of defrauding older people multiple times. An elderly woman writes in an online complaint: “My computer was taken over – loud alarm – screen telling me I had a virus. They told me they were with Microsoft and they could fix the problem.” In another report, Marian writes: “They should be shut down and arrested! These people scanned my 93 year old father out of $599! Elder abuse and fraud!” Michael also reports: “This company is definitely a scam! A pop up alerted me to call them for help! They were my virus!”
The scammer uses fake computer tests
Doug: “Did you really think I was going to give you my real credit card details? Because I know I am being scammed.”
Scammer: “What? Sir, you are being scammed?”
Doug: “I am being scammed. Do you want to know why I know I am being scammed?”
Doug: “For a start: DIR/s, 3cmd, netstat and stopped services.”
Scammer: “Oh okay.”
Doug: “All of which are not valid tests.”
Scammer: “May I know to whom I am talking?”
Doug: “You are talking to Doug.”
Scammer: “So, it is just a normal… You are doing a scandal, sir? Or some kind of prank?”
Doug: “No, it is not really a prank. Well, it is a bit of a prank, but see the thing is… I know for a fact that your company is fraudulent.”
Scammer: “Eh okay. So, now what?”
Doug: “Well, I want to know why you are trying to scam people with fake tests?”
Scammer: “See there are issues on the computer, right?”
Doug: “No, there is no issues. I got that pop-up from a YouTube video.”
Scammer: “Oh, you got it from a YouTube video…”
Doug: “Well, someone already called this number yesterday and wasted about a good half an hour of you guys time.”
Scammer: “Like today?”
Doug: “Like today. It just happened again. And it is going to keep on happening. Because you are scammers.”
Scammer: “Haha, we are not.
Doug: “Yes, you are. You are a scammer, aren’t you?”
Scammer: “Have a great day and take care, sir.”
Doug: “What are you going to do?”
Scammer: “Nothing. I am going out of your computer and do other things. Thank you for wasting my time.”
Doug: “You are welcome. I hope you enjoyed it as much as I did.”
See the full video here at YouTube.
Canadian Fraud News Inc.
Information in this article is based on online complaints.
Marina Burghard writes for Canadian Fraud News about fraud-related cases, whistleblower, jurisdiction, identity theft, consumer protection, etc. – essentially about scams and how to protect yourself against this kind of fraudulent criminal behavior. She holds a Master’s degree in Political Science where her interest in criminology grew. Besides fraud, Marina’s scientific interest lies in terrorism, extremism and how to deal with it as a society.