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$1,600 taken from customer’s account — and her bank won’t say why

June 7, 2021 – Angel Pui was pleased when the business she started in the pandemic, selling luxury handbags online, made a sale in South Korea. The timing was good, thought the Vancouver mother of two — right before the Christmas holidays and the expenses that come at that time of year. 

She checked her bank account with Tangerine — an online subsidiary of Scotiabank — and confirmed that her customer had transferred $1,600. 

She then shipped the coveted Gucci handbag, thinking all was well. But in January, Pui checked her bank statement and saw that the money was gone. When she called Tangerine, Pui says she was only told the payment had been recalled by a bank in South Korea. CBC News reports. | READ MORE